PRIVACY POLICY
Front Desk Genius AI
Effective Date: January 1, 2026
IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA
Front Desk Genius AI ("we," "us," or "our") DOES NOT share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any purposes unrelated to providing our direct services. All text messaging originator opt-in data is kept strictly confidential.
1. Information We Collect
We collect the following types of information:
Personal Information
→ Name
→ Email address
→ Phone number
→ Physical address
→ Brokerage or business information (if applicable)
→ Payment information when purchasing services
→ Opt-in records and timestamps for SMS and email communications
Non-Personal Information
→ IP address
→ Browser type and device information
→ Website usage data and analytics
→ Cookies and tracking technologies
2. How We Use Your Information
We use collected information to:
→ Provide AI-powered front desk communication services
→ Respond to inbound calls, texts, and web inquiries on your behalf
→ Schedule appointments and relay lead details
→ Process payments and manage subscriptions
→ Communicate service updates and support responses
→ Improve service accuracy, responsiveness, and performance
→ Maintain compliance records for communication consent
→ Prevent fraud and enhance platform security
3. SMS Messaging & Compliance
Text Message Program Terms & Conditions
By opting into our SMS services, you agree to receive text messages related to:
→ Appointment confirmations and reminders
→ Lead follow-ups
→ Customer support responses
→ Service-related notifications
Opt-In & Consent
By opting into our SMS services, you agree to receive text messages related to:
→ SMS messages are only sent after explicit consent
→ We maintain timestamped opt-in records
→ We comply with the Telephone Consumer Protection Act (TCPA) and CTIA guidelines
Opt-Out Instructions
→ You may opt out at any time by replying “STOP”
→ You will receive a confirmation message
→ No further messages will be sent unless you opt in again
→ Opt-out requests are processed immediately
Message Frequency & Content
→ Frequency varies based on activity and lead engagement
→ Messages relate only to services requested
→ Promotional messaging is only sent with separate explicit consent
Help & Support
→ Reply “HELP” for assistance
→ Contact: [email protected]
Carrier Information
→ Standard message and data rates may apply
→ Carriers are not liable for delayed or undelivered messages
→ Supported carriers include major U.S. wireless providers
SMS Data Protection Statement
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Information may be shared with subcontractors strictly for service delivery (such as SMS platform providers or CRM integrations). Text messaging originator opt-in data and consent records will not be shared beyond those essential providers.
4. Information Sharing & Disclosure
We do not sell, rent, or trade personal information.
We may share information with:
Service Providers
→ CRM platforms
→ SMS delivery providers
→ Payment processors
→ Cloud hosting services
All providers are contractually obligated to maintain confidentiality and data protection standards.
Legal Compliance
We may disclose information if required by law, court order, or to protect our rights.
Business Transfers
If Front Desk Genius AI is involved in a merger, acquisition, or asset sale, your information remains protected under this Privacy Policy.
5. Data Security
We implement reasonable safeguards including:
→ Encryption in transit and at rest
→ Secure authentication protocols
→ Access controls
→ Routine security audits
→ Secure cloud storage
→ Employee confidentiality agreements
While we use commercially reasonable measures, no system is 100% secure.
6. Cookies & Tracking Technologies
We use cookies to:
→ Improve website functionality
→ Analyze traffic and user behavior
→ Store user preferences
→ Measure service effectiveness
You may disable cookies in your browser settings.
7. Your Rights & Choices
You may:
→ Access, update, or delete your personal data
→ Opt out of marketing emails
→ Opt out of SMS by replying “STOP”
→ Withdraw consent at any time
→ Request details about data processing
To exercise your rights, contact: [email protected]
8. Third-Party Links
Our website may contain third-party links. We are not responsible for external privacy practices.
9. Changes to This Privacy Policy
We may update this policy periodically. The latest version will always be available on our website with the effective date listed above.
10. Contact Us
Front Desk Genius AI
Email: [email protected]
Website: www.frontdeskgeniusai.com
Phone: +14143633908
By using our services, you consent to this Privacy Policy.